Refund policy

Exchange Policy

·        Exchanges are only allowed if the product is received in a damaged condition.

·        Customers must provide valid proof of damage (e.g., photos or videos taken before opening the package completely) within 48 hours of receiving the product.

·        We will not process exchanges for reasons such as dislike of color, design, or minor variations in fabric/design.

Liability

·        We are not responsible for damages caused due to incorrect handling or use of the product by the customer.

·        Once the order is shipped, the responsibility for delivery lies with the courier partner.

(Replacing Refund & Return Policy)

Exchange Policy
Effective Date: [01/09/2025]

We ensure each saree is carefully packed and inspected before shipping. However, if you receive a damaged product, you may request an exchange under the conditions below:

 

Eligibility for Exchange

·        Exchanges are allowed only for damaged products.

·        Customers must share clear photos/videos of the damaged product before completely unboxing to thedesifolds@gmail.com within 48 hours of delivery.

·        The product must be in its original condition, with tags and packaging intact.

Non-Exchangeable Items

·        Sarees with slight variations in color, design, or fabric, as these occur naturally due to screen differences or material availability.

·        Customized or altered sarees.

·        Sarees damaged due to improper handling after delivery.

Exchange Process

1.     Email thedesifolds@gmail.com with your order details and proof of damage within 48 hours.

2.     Once verified, we will arrange for an exchange and send a replacement product.

3.     No refunds will be issued under any circumstances.